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Sodexo COVID-19 Update

Posted On March 13, 2020

Given the increasing number of confirmed COVID-19 cases in North America, Sodexo has prepared a list of contingency measures to support our employees and our clients and ensure service continuity across our thousands of locations.

Sodexo is proactively managing our global technical response to COVID-19 based on the experiences of our teams working in China – including several teams on the ground in health care settings in Wuhan Province – and the advice of relevant health authorities like the CDC. We have established regional and country response teams supported by a global COVID-19 coordination team working across the 67 countries in which we operate. In coordination with our clients, we are implementing measures appropriate to the local situation to ensure everyone’s safety and business continuity.

Our goal is the safety and health of our consumers and employees and we take our responsibility for the well-being of the communities we serve seriously. Here are some of the specific actions we are taking in response to the current situation:

In addition to our Global Response team, regional response teams in the U.S. and Canada have been established, consisting of subject matter experts from health care, human resources, supply management, health and food safety, culinary and facilities operations. These response teams meet on a regular basis to monitor the situation and react quickly as needed.

Sodexo has confirmed its priority status with multiple suppliers, which gives us access to essential PPE (Personal Protective Equipment). Note that masks are not recommended, except for clinical environments where there is a risk of contact with infected persons or if advised by the relevant health authority.

  • Our culinary teams are working to develop alternate menus and serving options in the event that there is an impact on our food supply chain.
  • All teams have been instructed on how to prevent the spread of COVID-19 and we have reinforced our existing food safety and health and wellness policy requiring employees to stay home if they are not feeling well.
  • Additional communications and in-unit signage on the proper handwashing techniques as well other personal hygiene actions during flu season have been distributed to our operations.
  • All onsite operations have been instructed to regularly clean and disinfect frequently touched surfaces with a suitable chemical disinfectant.
  • All units have been instructed to update their business continuity plans in alignment with client crisis plans.
  • We have issued a travel ban for all non-essential business travel.
    Further, because Sodexo serves approximately 13,000 sites in North America, we have been working since the COVID-19 issue was first identified to shore up our supply chain to ensure that today, as the issue intensifies in North America, we are able to best serve our clients and their customers. That work includes:
  • Supply chain management confirming key product availability for Sodexo employees and clients including:
    • Cleaning chemicals – disinfectants and sanitizers

    • Hand soap and sanitizers

    • Personal Protective Equipment (PPE) – gloves, masks, etc.

  • Implementing risk mitigation plans for high demand products, including products with international manufacturing
  • Tracking of all supply-constrained products to advise operators of availability and re-route supplies where necessary
  • Prioritization of high-risk Sodexo sites for critical PPE as necessary

The health and safety of our employees, clients and consumers will remain our utmost priority. We will continue to closely monitor the situation and put in place necessary measures, in line with the guidance of the local authorities, to ensure the health and safety of our teams and consumers we serve.

Please do feel free to reach out to us if you have any questions. Thank you for your continuous support.

Satya Menard
CEO Schools and Universities Worldwide